Sony, Canon and Nikon Advise Users of Digital Camera Problems
The past week has been an interesting one for digital camera manufacturers with Canon, Nikon and Sony acknowledging that different models in their ranges have problems.
Today Sony announced problems with CCDs in some of their digital cameras, Canon yesterday announced CCD problems also and Nikon earlier in the week advised customers of problems with their D2H, D70 and N55 (F55) SLRs.
See news Releases, Advisory Notices below from Canon, Sony and Nikon.
Sony News Release:
Notice to Owners of Sony Digital Still Camera, Camcorder, PDA CLIÉ and Professional Camcorders & Cameras
It has recently come to our attention that a limited number of Sony Digital Still Cameras that incorporate an image sensor device, CCD Chip, manufactured from October 2002 through March 2004 may exhibit the following condition:
When the Digital Still Camera is used in camera mode, the LCD panel and/or electronic viewfinder will show either a distorted image or no image.
We have determined that this condition only occurs to a limited number of units.
In its effort to ensure customer satisfaction, Sony has elected to offer a free repair to the owners of applicable Digital Still Cameras if the image sensor device, CCD chip, causes one of the above-mentioned conditions. Accordingly, customers who have a Sony Digital Still Camera as outlined below and if said Sony Digital Still Camera exhibits the above-mentioned condition caused by the image sensor device, CCD chip, may contact the special call center set forth below for free repair.
Canon Announcement
Canon Asia Advisory Notice
A problem has been discovered in some of the CCDs used in Canon digital camera and digital video camera products that causes images to appear distorted or not to appear at all. We apologize for the considerable inconvenience this represents for our customers. Along with our respectful apology, we would like to advise our customers of the details of this issue and our policy for handling it, which are as follows.
Affected Models
The CCDs in question are used in the following models.
Digital Cameras: PowerShot A60, PowerShot A70, PowerShot A75, PowerShot A300, PowerShot A310, Digital IXUS V3, Digital IXUS II, Digital IXUS IIs
Digital Video Cameras: MV600i, MV630i, MV650i, MV700i, MV730i, MV750i, MV5i, MV5i MC, MV6i MC, ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, Elura 40 MC, Elura 50
Nikon Advisory
Nikon USA service advisory:
Service Advisory D2H, D70, N55
Revised September 23, 2005
D2H Service Advisory
It has come to our attention that select electrical components in a limited number of D2H cameras may, in some instances, fail affecting camera performance and/or operability.
While only a limited number of D2H cameras are affected by this advisory, if your D2H camera is experiencing (1) a freezing of the electronic analog exposure display accompanied by a display of the same exposure settings regardless of exposure and/or camera settings, or (2) is unable to focus automatically, Nikon Inc. will service it free of charge.
To obtain complimentary service for cameras affected by this advisory, please click the link below to download and print the Service Return Form. The Service Return Form provides instructions.
For additional information about this advisory, please call Nikon Service Relations toll-free at 800-645-6678. To email inquires about this advisory follow these steps:
1. Use this link to navigate to the Nikon Service Information web page: www.nikonusa.com/service
2. Click the link on the left side of the page labeled for information on service for photographic products.
3. Click the link labeled SEND AN EMAIL TO THE SERVICE DEPARTMENT located at the bottom of the page.
4. Click the tab labeled Ask Nikon a Question.
5. In the Subject field please be sure to type D2H Service Advisory.
We apologize for any inconvenience you may experience. D70 SERVICE ADVISORY
It has come to our attention that select electrical components in a limited number of D70 cameras may, in some instances, fail affecting camera performance and/or operability.
While only a limited number of D70 cameras are affected by this advisory, if (1) when a memory card is inserted, your D70′s memory card access lamp blinks, locking camera operations and preventing operation, or (2) with no memory card inserted, the camera will not turn on despite the battery indicator showing a fully charged battery, Nikon Inc. will service it free of charge.
To obtain complimentary service for cameras affected by this advisory, please click the link below to download and print the Service Return Form. The Service Return Form provides instructions.
For additional information about this advisory, please call Nikon Service Relations toll-free at 800-645-6678. To email inquires about this advisory follow these steps:
1. Use this link to navigate to the Nikon Service Information web page: www.nikonusa.com/service 2. Click the link on the left side of the page labeled for information on service for photographic products. 3. Click the link labeled SEND AN EMAIL TO THE SERVICE DEPARTMENT located at the bottom of the page. 4. Click the tab labeled Ask Nikon a Question. 5. In the Subject field please be sure to type D70 Service Advisory.
We apologize for any inconvenience you may experience. N55 SERVICE ADVISORY
It has come to our attention that select electrical components in a limited number of N55 cameras may, in some instances, fail affecting camera performance and/or operability.
While only a limited number of N55 cameras are affected by this advisory, if your N55′s autofocus system is not working, Nikon Inc. will service it free of charge.
To obtain complimentary service for cameras affected by this advisory, please click the link below to download and print the Service Return Form. The Service Return Form provides instructions.
For additional information about this advisory, please call Nikon Service Relations toll-free at 800-645-6678. To email inquires about this advisory follow these steps:
1. Use this link to navigate to the Nikon Service Information web page: www.nikonusa.com/service
2. Click the link on the left side of the page labeled for information on service for photographic products.
3. Click the link labeled SEND AN EMAIL TO THE SERVICE DEPARTMENT located at the bottom of the page.
4. Click the tab labeled Ask Nikon a Question.
5. In the Subject field please be sure to type N55 Service Advisory.
We apologize for any inconvenience you may experience.
Frequently Asked Questions
Q. My camera has not presented the symptoms described in this service advisory. Have the pictures I have taken been affected in any way by the issues of this advisory?
A: No.
Q. My camera has not presented any of the symptoms identified in this service advisory. May I send it to Nikon for evaluation?
A. There are a number of variables that can affect when and to what extent the actual operation of potentially affected cameras may become noticeable. If your camera has not shown signs of inoperability, you may continue using it.
Q. If I send my camera to Nikon for service, when will it be returned to me?
A. Nikon will require 5 working days to evaluate and complete the repair on your camera. This does not include the time required for return shipping.
Q. Can I take my camera to a local independent camera service facility to have this work performed?
A. No. The work related to this advisory must be performed by Nikon Inc.
Q. I have already experienced problems identified in this advisory and sent my camera to Nikon Inc. for repair. Because my camera’s limited warranty had expired, I was charged for the repairs. Am I entitled to a refund for those charges?
A. Please provide Nikon with a copy of the Nikon Inc. repair receipt associated to the previous repair. Your repair receipt copy must include your camera model and serial number. Send it to: Nikon Inc. Repair Accounts Receivable Department, 1300 Walt Whitman Road, Melville, NY 11747-3064. Be sure to include a cover note that provides us with your return address, phone and-email contact information. For additional information, call Nikon Service Relations at 800-645-6678.
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